Shipping policy

SHIPPING POLICY

Normally all orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. If for any reason we are not able to process your order within 3 days, we will let you know. You will receive another notification when your order has shipped, including tracking information.

SHIPPING RATES

Free Shipping within Sweden 

Europe = 15 Euro shipping rate

US = 49 USD. Shipping, customs and tax included in price. 

CH = Free shipping. All customs and taxes included in price. 

UK = 17 GBP. All customs and taxes included in price. 

NO = 125 NOK. No customs or fees on delivery.  

CAN = 55 CAD. Tariffs and fees to be paid by customer

Other countries upon request. Tariffs and fees to be paid by customer

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@kangpoles.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@kangpoles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more information, read our Refund policy.